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We want you to remain in love with your Bambini pram which is why we provide a warranty for all our products. This is in addition to your rights under Australian Consumer Law as outlined in our Terms & Conditions, Clause 12.3.

The warranty terms are a 24 month manufacturers warranty on MILAN¹ and YORK¹ prams (exclusive of accessories), and a 36 month warranty on the MILAN² and GENEVA pram (exclusive of accessories).

The warranty does not apply for damage caused by misusing the pram/failure to follow our user instructions/technical specifications.Our warranty is therefore not valid in the following cases:

  • Failure or defects resulting from improper care or use;
  • Normal wear and tear including scratches to the pram frame;
  • Scuffs, tears, material changes to leatherette handles/bumpers (prams);
  • Products purchased second hand or from an unauthorised distributor; fading or discolouration of fabrics and materials due to cleaning and/or excessive sun exposure;
  • Stains, discolouration or damage to leatherette, caused by the use of cleaning or sanitiser products containing alcohol;
  • Faulty or incorrect assembly of the products by the customer
  • Installation of a part or accessory not compatible with the product and/or not manufactured by Bambini Prams
  • Any modification or alteration not conducted or authorised by Bambini Prams
  • Corrosion, rust or damage to the wheels and chassis due to extreme environmental conditions, including high heat/humidity, salt spray, ice or snow or due to insufficient maintenance (prams);accidental or intentional damage, abuse or neglect;
  • Damage to handle bar grips or fabrics as a result of normal handling and daily use (prams)
  • Airline/transport damage: check your pram carefully after it has been handled by an airline or other transport service, and if required, submit your claim directly to your travel insurer/ airline;
  • Consumer dissatisfaction with the product in terms of disliking the fit, weight, functionality, colour or style (outside of the 30 Day Trial period)
  • If the serial number has been damaged or removed; where the product has not been used for normal use and in accordance with the Bambini Prams instructions;
  • Where the Product(s) have been loaned or hired to friends, or for commercial purposes; and,
  • Where the Product(s) have been purchased by a Customer from outside of Australia.

The warranty starts from the date your product is dispatched from our warehouse in NSW, Australia. Please ensure you keep all receipts/proof of purchases.

If you have a reason to make a warranty claim, please get in touch with our service department here.

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Product registration safeguards your investment in your beautiful Bambini product. It ensures the most efficient experience with our support team - we've got your details and can look up your order quickly and easily if required. It also means you stay up-to-date with any relevant product updates.


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