We want you to remain in love with your Bambini pram which is why we provide a 24 month warranty for all our products.
Scroll down for our Warranty Claim Form.
Under Australian Consumer law, you are entitled to a replacement, or refund, for a major failure and compensation for any other reasonably foreseeable loss or damage.
For minor faults you are entitled to have the goods repaired, or replaced, if the goods fail to be of acceptable quality and the failure does not amount to a major failure."In addition to your consumer rights, Bambini Prams provides a full 24 month warranty that covers manufacturing defects or material faults with regards to;Prams and accessories;Chassis, frame, wheels and adaptors;5-point harness buckle, padding, strapping and assembly; andAll soft good seams, bindings and zippers.
The warranty does not apply for damage caused by misusing the pram/failure to follow our user instructions/technical specifications. Our warranty is therefore not valid in the following cases:
failure or defects resulting from improper care or use;
normal wear and tear including scratches to the pram frame;
scuffs, tears, material changes to leatherette handles/bumpers (prams);
products purchased second hand or from an unauthorised distributor;fading or discolouration of fabrics and materials due to cleaning and/or excessive sun exposure;
stains, discolouration or damage to leatherette, caused by the use of cleaning or sanitiser products containing alcohol;
faulty or incorrect assembly of the products by the customer;
installation of a part or accessory not compatible with the product and/or not manufactured by Bambini Prams;
any modification or alteration not conducted or authorised by Bambini Prams;
corrosion, rust or damage to the wheels and chassis due to extreme environmental conditions, including high heat/humidity, salt spray, ice or snow or due to insufficient maintenance (prams);accidental or intentional damage, abuse or neglect;
damage to handle bar grips or fabrics as a result of normal handling and daily use (prams);
airline/transport damage: check your pram carefully after it has been handled by an airline or other transport service, and if required, submit your claim directly to your travel insurer/ airline;
consumer dissatisfaction with the product in terms of disliking the fit, weight, functionality, colour or style (outside of the 30 Day Trial period);
if the serial number has been damaged or removed;where the product has not been used for normal use and in accordance with the Bambini Prams instructions;
where the Product(s) have been loaned or hired to friends, or for commercial purposes;
andwhere the Product(s) have been purchased by a Customer from outside of Australia.
The 24 Month Warranty starts from the date your product is dispatched from our warehouse in NSW, Australia.Please ensure you keep all receipts/proof of purchases.
A range of spare parts are available for each of our pram models 24 hours. Warranties are subject to Australian Consumer Law and our Terms & Conditions.
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